I must first apologize for posting this letter on the internet but if there was an option to actually communicate things to your customer service department I would have gone directly to them. Not only can you not submit written questions/comments but I’ve never seen your hold time as anything less than 18 minutes and seriously David, who has time to sit on hold for that long?
I don’t like eBay, honestly I don’t know anyone who does but you did do one thing right and now you have ruined it. I do not think I’m using hyperbole when I say that to book and non-digital music lovers Half.com was the best thing on the internet. Last year alone I ordered 100s of books, it was quick, easy and I was always able to find what I was looking for. I also sold a lot of books on Half.com, mostly textbooks from when I was in college, it was a great way to recoup some of the enormous amount of money I shelled out.
A few weeks ago I logged in to order a book recommended to me by my sister and to post some children’s books we don’t read anymore (to help finance a trip to Disney world) only to discover that the entire site had been shut down. WTF David, no notice? No email to your loyal customers?
I tried going to eBay proper but I couldn’t find what I was looking for and I certainly didn’t want to bid on anything.
I know your company is struggling, I know that it is frustrating because you have the customer base but no one shops with you anymore, and who can blame them when you can go to Amazon and just one click purchase things without having to hope you won the item you want.
I’m so disappointed in you and your decision to ruin every book lovers day, I won’t be back to eBay, I’ve created an account at Powell.com. I just thought you should know.